signed up for new service at 11:00, was told by rep that getting on line was very easy (about 15min) by 1:00 (same day )they still could not get me on line, (not happy with service), I called thier cancel line, was on hold for 20min, still no answer,called thier sign up (new service)line someone answered in 3 rings, I was told no problem to cancel but sorry no refund, I said that I had just signed up 2 hours ago and they could not get me on line they responded with sorry! no refund you have to pay for rest of month